Returns & Refunds

If you bought from our website, you can cancel your order within 7 days of receiving it, without giving a reason. This is your right under the Electronic Communications and Transactions Act.

• Let us know within 7 days of delivery (or of collecting your order from one of our stores).
• Send the items back in the condition you received them. The only cost to you is the direct cost of returning them to us.
• We refund the full amount you paid, including the original delivery fee, within 30 days of your cancellation.
• This doesn't apply to items made or personalised to your own specification.

Purchases made in our physical stores aren't covered by the cooling-off period, so in-store items can't be returned simply because you've changed your mind.

Under the Consumer Protection Act, everything we sell must be of good quality, work as it should and be safe. If an item is faulty within 6 months of delivery, you can choose whether we repair it, replace it, or refund you in full.

• We cover the cost and risk of returning a faulty item.
• This doesn't cover damage caused by misuse, accidents, or normal wear and tear.

If your order arrives damaged, or we sent you the wrong item, please let us know as soon as possible with your order number and photos. We'll replace the item or refund you, at our cost.

1. Contact us: WhatsApp us on +27 60 997 5451 or use our contact form.
2. Tell us your order number, which items, and why you're returning them. For a faulty or damaged item, please include photos.
3. We'll reply with return instructions. Please don't send anything back before hearing from us.
4. Once the return is approved, we refund you through PayFast to your original payment method within 30 days.