Terms & Conditions

The Christmas House Shop. Our stores are at Moffet on Main (Gqeberha) and Nahoon Shopping Centre (83–88 Old Transkei Road, Nahoon, East London).

• Add items to your cart and go to checkout.
• Choose delivery or in-store collection and enter your details. You'll see the full cost, including delivery, before you pay.
• Check your order summary. You can change your cart or details at any point before paying.
• Pay securely through PayFast. Your order is confirmed once your payment is successful, and we'll email you a confirmation.

All prices are in South African Rand (ZAR) and include VAT where applicable. The delivery fee is shown at checkout before you pay. Payment is processed by PayFast, and we never see your card details.

If a price on our website is obviously wrong because of a mistake, we'll contact you before processing your order, and you can choose to go ahead at the correct price or cancel for a full refund.

We work hard to keep stock levels accurate, but an item can occasionally sell out after you've ordered it. If that happens we'll contact you and refund that item in full.

Product photos are a guide. Colours can look slightly different depending on your screen.

Deliveries are made by The Courier Guy. Timeframes and costs are explained on our Shipping Info page. Once delivered (or collected from our store), the items are your responsibility.

If your parcel hasn't arrived within the expected time, or it arrives damaged, let us know. We'll follow up with the courier, and if a parcel is lost or damaged in transit we'll send a replacement or refund you in full.

You can cancel an online order within 7 days of receiving it, and faulty items are covered for 6 months. See our Returns & Refunds page for how this works.

As far as the law allows, we are not responsible for indirect or consequential losses (for example, loss of income or profit) arising from your order or your use of our website.

Our total responsibility for any order is limited to the amount you paid for that order.

Nothing in these terms limits your rights under the Consumer Protection Act, or our responsibility for loss caused by our gross negligence or deliberate wrongdoing.

How we handle your personal information is explained in our Privacy Policy.

• Contact us first: WhatsApp us on +27 60 997 5451 or use our contact form. Most problems can be sorted out quickly.
• If we can't resolve it, you can refer your complaint to the Consumer Goods and Services Ombud at cgso.org.za.

These terms are governed by the laws of South Africa.

We may update these terms from time to time. The terms that apply to your order are the ones shown here when you placed it.